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Have a question you don't see an answer to? Contact us and ask cadillacranchcreations@yahoo.com
What is your return policy? TOP First, you must contact us at cadillacranchcreations@yahoo.com to request a return authorization number. This return authorization number must be on the outside of the package when you ship it back to us.
We offer returns only for defective merchandise. When we receive the defective item back, we will refund your purchase if paid through Paypal. Credit card orders cannot be refunded but will be given store credit for the amount of the item. Defective merchandise must be returned within 7 days in the same form as it was mailed to you. All returns must be in original unlaundered condition with hang-tags still on them. A copy of the original invoice must be accompanied with your return. Shipping charges are NOT refundable, this is a common practice in the retail industry. All sales are final on special or custom orders and sale merchandise so please be sure to read our measurements and fittings instructions.
Refunds or exchanges are never given on belts since the length is clearly stated so Please measure yourself before ordering.
Wholesale policy for returns is different so if you purchased wholesale please see that policy instead. Return your purchase via US Postal Service and please send to:
Cadillac Ranch Creations
4020 Rhea Rd Ste 8B
Wichita Falls, TX 76308 Are all your products always available? TOP We strive hard to always have our website updated, but due to a high traffic volume and the busy times we are at shows with merchandise, sometimes we may be out of stock on some items. Most of our items, we have in stock and ready to ship. In case of an item out of stock at time of order we will replace it with another item of same value or give you a refund for that amount, your choice. We do not offer anything on back order at this time but will email you when they do become available again before they are posted on site so you have first choice. Shipping is currently 2-3 weeks. How safe is my personal information for orders and payment? TOP We understand your concerns for on-line shopping security. We use https://www.paypal.com/
** The personal information you provide to us will be used solely by us. We will not distribute, display or sell any information you entrust to us. We will not allow any third party access to your personal information.** How do I care for your boutique quality clothing? TOP Dryers are our worst enemies! Please wash all of our garments inside out to protect them and wash them in cold water . Lay them flat or hang to dry. Please do NOT put them in a dryer. What if my custom made jewelry breaks after I've worn it awhile? TOP Because of the delicate nature of our handmade items they could be broken later, as with any jewelry can.
We can repair your item provided we have the same beads available, many times beads will be discontinued or we will not be able to get them anymore.
In case of something breaking please return as many beads as possible to us, along with the clasps, and everything else you have for it.
There will be a charge to fix your item and that will just depend on how much will have to be replaced.
Please email me before you return it to be fixed so we can discuss it at cadillacranchcreations@yahoo.com What if my item doesn't fit? TOP We do not offer refunds or exchanges for items that don't fit. All items that are to be worn clearly state the sizes or measurements.
Clothing that's fitted states fitted.
Please be sure of the size needed when ordering because we may not always have another size available.
Please measure yourself if needed for correct fittings.
There is an adult and a kids section, Please check both to see what size is appropriate if you are petite.
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